Thursday, October 11, 2007

Information store does not mount when you restart an Exchange 2003 server

Microsoft KB875427 says " The installation of Exchange on a domain controller may affect the performance of that domain controller. In some scenarios, this performance effect prevents the Exchange-related services from starting successfully when you start the computer. In these scenarios, you must manually start the Exchange-related services. "

I had one of these servers. Its shut down time was really long (15 minutes) and after restart the information store service did not start automatically.

I found out that the problem was that this server was the only GC (global catalog) server in the affected site. It is KB829361 that gave me a clue. Adding the GC role to another DC at this site solved the problem.

Edit to answer a question:

To add a Global Catalog in your domain:
  • Start Active Directory Sites and Services
  • Sites - Site your Exchange server is in - Servers - DC you want to become GC -NTDS Settings
  • Right-click NTDS Settings - Properties and check "Global Catalog"

Monitor the "Directory Service" event log of the server to validate that it becomes a GC. It may take a while depending on your domain size.

1 comment:

Anonymous said...

Hi there!

can u please tell me how to "add the GC role to another DC"? will it work on a backup Domain controller?